Your data,handled properly.

CLIK Digital (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our web design, digital marketing, and related services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Who We Are

CLIK Digital is a web design and digital marketing agency based in Joondalup, Perth, Western Australia. We provide services including website design and development, search engine optimisation (SEO), Google Ads management, social media marketing, and branding. Our registered address is Level 1, 162 Grand Boulevard, Joondalup WA 6027, Australia.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Your name, email address, phone number, and business name when you submit a contact form, request a quote, or engage our services.
• Business Information: Details about your business, website, and project requirements that you provide to us during onboarding or project consultations.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs. This is collected automatically through cookies and analytics tools.
• Communications: Records of correspondence between you and CLIK Digital, including emails, phone calls, and messages submitted through our website.
• Billing Information: Invoice-related details required to process payments for our services. We do not store full credit card details on our servers.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes for our services
• Deliver and manage the web design, SEO, and digital marketing services you have engaged us for
• Send project updates, invoices, and service-related communications
• Improve our website and service offerings based on usage patterns
• Send you relevant marketing communications, newsletters, or promotions (only where you have opted in or we have a legitimate interest)
• Comply with legal obligations and protect our legal rights

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. These may include:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Tools such as Google Analytics help us understand how visitors use our site. This data is anonymised and aggregated.
• Marketing Cookies: Used to track the effectiveness of our advertising campaigns, including Google Ads and Meta Ads retargeting pixels.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Services

In the course of providing our services, we may use trusted third-party platforms and tools, including but not limited to:

• Google Analytics and Google Search Console (website performance tracking)
• Google Ads (paid advertising management)
• Meta Business Suite (Facebook and Instagram advertising)
• WordPress and Elementor (website platforms)
• Payment processors for invoicing and billing
• Email marketing platforms

These third parties have their own privacy policies and we encourage you to review them. We do not sell your personal data to third parties.

6. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• With trusted service providers or contractors who assist us in delivering our services, and who are bound by confidentiality obligations
• If required by law, regulation, or court order
• To protect the rights, property, or safety of CLIK Digital, our clients, or the public
• With your explicit consent

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, to comply with legal obligations, and to resolve disputes. Client project data is generally retained for a minimum of 7 years in accordance with Australian business record-keeping requirements. You may request deletion of your data at any time, subject to legal retention requirements.

8. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Opt out of marketing communications at any time
• Request deletion of your data (where legally permissible)
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information

To exercise any of these rights, please contact us at the details below.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our website is secured with SSL encryption, and access to client data is restricted to authorised personnel only. While we strive to protect your information, no method of transmission over the internet is 100% secure.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take appropriate steps to remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

CLIK Digital
Level 1, 162 Grand Boulevard
Joondalup WA 6027
Perth, Western Australia
Email: hello@clikdigital.com.au
Website: clikdigital.com.au